The Challenge of Greatness
“Good” may be good enough for some. But most of us want more than that. Something inside us makes us want to be better than good.
While financial performance is often the only “measure of greatness” people look at, our outlook is that as a great organization we should value three key “indicators.” These three outcomes produced by great organizations are:
· Customer Oriented. We seek to earn not only the “satisfaction” of our customers, but their true loyalty.
· Highly engaged employees. The people who work at great organizations are more than satisfied—they are energized and passionate about what they do.
· A “Lean” approach. We do more than “business as usual”—we are always looking at how we can provide better service to our Students, Staff and Faculty.
-Director of Auxiliary Services