Professional Development Opportunities at
Georgia State University (GSU)
GPC employees are invited to participate in GSU training programs. If you would like to participate, the cost of participation must be paid from your department budget.
Check out the GSU Development Calendar below:
Registration instructions follow:
First, you must register as a guest in the GSU LMS portal by clicking on the first link below. Once you have registered, you can then login and sign up for the course(s) of your choice by clicking on the second link shown below.
After your initial registration, you will only need to use the Guest Login address to access and sign-up for any courses.
Please select “Check” when registering. You will need to coordinate with Doug Samuels at firstname.lastname@example.org or 404.413.3281 to make payment, which may be done prior to or after the class.
GSU UPCOMING COURSES
Dealing with Difficult People
Ever encountered someone who frustrates you so much that you feel like you want to pull your hair or jump around the room and just scream out loud? People who don't turn in their work as promised, who don't show up for meetings, who stick vehemently to their views and refuse to collaborate - and more. You’re not alone.
Dealing with Difficult People is the course that will help you develop the skills necessary to successfully improve these relationships. You’ll walk away with the following:
• Self-Control Techniques and Calming Techniques to reduce tension.
• Active Listening Techniques to understand the other party’s needs.
• The “I” message to assert your needs tactfully.
• Negotiation Techniques to seek a compromise solution.
• Creative Problem Solving Techniques to seek a collaborative solution.
Our instructor is Rich St. Denis, a senior trainer based in Atlanta who specializes in business communication/relationships and personal effectiveness. He is an expert in dealing with difficult people and has more than 25 years’ experience training over 20,000 people. Rich is a frequent course leader for the American Management Association (AMA) and has written several programs for AMA. He holds a BS in Engineering from the U.S. Military Academy at West Point, an MA in English from Duke University, and an MBA in Management from Oklahoma City University.
This course is one of six course in earning the Office Professional Certificate (OPC) and is scheduled on November 12, 9am-4pm, in the HR Training Room, basement of 1 Park Place. Morning and afternoon refreshments are provided. Investment is $150.
If you or your staff are working towards or are interested in the OPC or have to deal with difficult people, you should consider attending. Non-GSU attendees, please follow the instructions above to register.