Is a multi-campus team of technical leads and field technicians responsible for ongoing support of desktops in the faculty, administrative staff, and classroom environments. Service includes the integration of micro computing hardware, software, audio visual and peripherals. Activities involving life-cycle management of harware and software as well as desktop equipment upgrades and implementation. Provides assistance in the acquisition of hardware, software, and services and works closely with the Technology Service Desk to insure service levels are met.
The Classroom and Event Technologies group is comprised of three areas that provide support for classroom technology, specialized technology centers, and college events requiring audio visual equipment support. This group also provides system design, installation and support for college audio visual systems in addition to Administrative support for student computer labs and classroom environments.
The Service Desk plays an important role in customer support. It not only handles incidents, problems and changes via email, telephone support or routing and escalation to other support areas; it provides customers with a central point of contact to the Office of Information Technology (OIT) department. A Service Desk objective is to ensure that the right person can be located to assist with issues, requests and information.