The OIT organization is comprised of six main units: Customer Service, Technology Support Services, Enterprise Information System, Infrastructure Technology, Information Security, and Planning and Projects.
 
Information Systems strives to provide effortless account management for students, faculty and staff by using Student Information Systems (SIS), web technologies, and ADP Administration programs.
    
      Ken Quattlebaum, Director of Enterprise Information Systems
 
 OIT Information Management and Reporting provides student, faculty, and academic reports to GPC employees. The report data is generated from GPC’s Student Information System, BANNER. Examples of reports we provide include class rosters, grade distributions, course lists, web reports, etc. This information provides support for planning and decision making activities to enhance student success. We are a part of Enterprise Information Systems in Office Information Technology department and located at 1975 Lakeside Parkway, Tucker, GA 30084.
  
 Student Information Systems (SIS) 
 
Assistant Director of Student Information Systems (SIS) - Mark Elliot
 
 Web Technologies - Web Technologies is responsible for the programming of the GPC web sites and the development of web applications. The group has expertise in web design best practices, web enabling solutions to streamline and promote efficient business processes, web usability, and accessibility. The GPC community utilizes many of the applications programmed by Web Technologies. Many of these applications include providing login capabilities, reporting, student record status systems, and event registration systems.
 
Assistant Director of Web Technologies - Pam Joseph
 
 Administrative Systems - The Georgia Perimeter College Administrative Systems team provides frontline local support services and works together with external University System resources like, Information Technology Services (ITS) and the Shared Services Center, to support the PeopleSoft Financials and ADP systems respectively. 
 
Assistant Director of Administrative Systems - Michelle Arth
 
 Infrastructure Technology - Infrastructure Technology operations is responsible for the operation of enterprise-wide computers and monitoring enterprise-wide applications and the campus-wide network. Infrastructure Technology is responsible for providing the following services:
  • System Status and Availability
  • Network Status and Availability
  • Storage of Backup Media
  • Problem Escalation for Enterprise Applications and Campus-wide Network
     Chris Burge, Chief Technology Officer
 
          
Network Services team provides internet and telecommunication services for Georgia Perimeter College’s (GPC) students, faculty, staff and GPC guests who are mobile users.  The Network Services group supports a voice and data network, which is an Ethernet based network IP network spanning 55 buildings on six campuses. The data network includes border routers, core routers and distribution routers that are interconnected via gigabit Ethernet between Alpharetta, Clarkston, Decatur, Dunwoody, Newton and Lakeside campuses.  Network service is responsible for Firewall, Intrusion detection, packet shaping, and content filtering. The Network Service team also provides design for data cabling, voice cabling (including multi-pair backbone cabling), fiber optic cabling (both interior and outside patch cabling), all associated pathways, and termination hardware and wire management. Network Services installs, maintains and supports the data network from the wall plate to our Internet services. Telecommunication support is also provided from the Network Services team. This support is for all Georgia Perimeter College students, faculty and staff. The premise-based system is deployed using the advance VOIP services for voice and messaging services. The services also provide local and long-distance dial tone, faxing, fire alarm, and analog service.

Assistant Director of Network Services
   
        
Enterprise Services Support provides hosting services for campus departments to enjoy secure and reliable computing environments for their faculty, staff and students.  By leveraging investments the college has made in the GPC datacenter facility, departments can avoid the expense and hassle of maintaining their own computer rooms and equipment. The GPC Data Center provides a secure facility with redundant power, network connectivity and systems monitoring. Enterprise Server Support (ESS) team provides support for all server and database services for all of Georgia Perimeter College Faculty, staff, students, and Guest.  The Enterprise Server Support  team operates over 500 server-based systems supporting GPC. The systems are located at two large data centers and 6 smaller supporting data centers. ESS provides centralized data backup, and archival and tape storage. Application support for Email, Banner, Maximo, student email, Enrollment Management as well assistant Database support for Microsoft SQL Server, MySQL, and Oracle.
 
In addition, backup services is an additional service offered by Enterprise Services Support. This allows server administrators to backup server data and operating systems to the centralized backup environment.  In addition to onsite storage, the backup environment as a whole is backed up and sent offsite, thus maximizing the redundancy of your data.  Enterprise Services Support also runs an enterprise level VMWare server environment which allows a single physical server to be partitioned into multiple “virtual machine” servers, each with the appearance and capabilities of running on its own dedicated machine.  Each virtual server can run its own operating system (Windows or Linux), is assigned its own hostname and may be independently administered, configured and rebooted without impact on other virtual servers.
 
Assistant Director of Enterprise Services Support - Jason Berry
Technology Support Services - Technology Support Services consists of three areas that provide ongoing technical support and training to assist our customers with the efficient and effective use of technology at GPC.   Our Classroom and Event Technology area is focused on the integration of classroom technology through design, installation and use.  Also, providing audio visual support for college sponsored events.  The Technology Support area endeavors to provide desktop and classroom support that is prompt, proactive, highly responsive and adaptable to the needs of the college community.  The GPC Technology Service Desk acts as a central point of contact for technology-related questions, issues and problem resolution. 
 
Example of services provided:
o    Desktop acquisition and asset management
o    Desktop Integration and software support
o    Password Management
o    Student open access labs & Printing
o    Central point of contact technology support
o    Incident  tracking, resolution & escalation
o    Knowledgebase management
o    Video & web conferencing
o    Customer Self Help Portal
o    Chat
 
     Dexter Banks, Director of Technology Support Services
 
 Technology Support -  The Assistant Director of Technology Support leads the Technology Support multi-campus teams in providing comprehensive desktop computing and classroom audio visual support to the GPC environment.  Stan is  responsible for providing leadership, overall coordination and direction for his teams in alignment with GPC strategic goals.  Operations include management of personnel, development of policies and procedures governing the implementation, deployment, maintenance and support of Technology in the GPC environment. Includes the integration of micro computing hardware, software,  Audio Visual and networking support.  Project management duties include task management, action plans, implementation timelines and activities. Coordinates the equipment upgrade program, specifies equipment pool, and the cost effective procurement of upgrade equipment. Approves College Technology purchases as “Supported in the environment” and ensures warranties are sufficient to equipment lifecycle.
 
Assistant Director of Technology Support - Edgar (Stan) Stanaland
 
 Classroom & Event Technologies - The Classroom and Event Technologies group is comprised of many areas.  The first includes the newly developed Jagspot open computer labs located on each campus. Jagspots provide access for students to the latest in computer technologies and software as well as business office functions and hands-on technical support. There are one or more of these locations on each campus containing anywhere from 25 to 75 seats supported by as many as 70 part time student employees.   Second, the Event Technologies group coordinates technology requests for the delivery, set up and training for all of the colleges on and off campus events, as well as graphical design for digital signage content delivery for more than 30 flat panel displays located throughout the campuses. The Events group is also responsible for the college’s high definition multipoint videoconferencing systems located on each of the campuses. Finally, Glenn provides design and implementation of audio visual systems for all new and renovated classrooms and meeting spaces on all  GPC campuses.
 
Assistant Director of Classroom & Event Technologies - Glenn Sierko
 
 Service Desk - The Service Desk plays an important role in customer support.  It not only handles incidents, problems and changes via email, telephone support or Self Service; it also provides customers with a central point of contact to the Office of Information Technology (OIT) department.  In this role the Service Desk Team must endeavor to deliver excellent support with outstanding customer service, satisfaction and timeliness.  Service level agreements have been established, are continually enforced and team performance is monitored through various statistical and reporting tools to insure customer service goals are achieved.
 
Service Desk Manager - Sue Kirschner
Information Security - The Information Security function within OIT provides policies, technologies, measures, practices, and services to ensure that Georgia Perimeter College’s information and information assets are adequately protected, that personal identities are safeguarded, and that compliance requirements are met.  Information security personnel assess risks, define appropriate measures to address the risks, maintain processes to respond to information security incidents, and ensure that the GPC community understands their responsibilities and good practice.
    
      Deborah Robinson, Chief Information Security Officer
 

 Academic Technologies - The Instructional Technology Services team is comprised of highly qualified professionals skilled not only in the use of technology but also in pedagogy.  Many of the staff have advanced degrees in instructional design and are trained to collaborate with subject matter experts, such as faculty, to design instruction that integrates technology in pedagogically sound and effective ways.

     Tracy Adkins, Director of Academic Technologies
 

Service Desk Hours

Monday - Thursday
7:00 a.m. to 7:00 p.m.
 
Friday
7:00 a.m. to 5:00 p.m.
 

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Need help with a computer issue, software problem, or other technology related issue?  Visit us at the Service Desk page to find answers or get help:
 
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678-891-3460
 

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