Dexter Banks, Director of Technology Support Services
Dexter Banks is the Director of Technology Support Services in the Office of Information Technology at Georgia Perimeter College. Our vision is “to provide an IT environment that removes or minimizes barriers. Our services will empower end-users by making technology accessible, highly functional, and more productive in helping them to achieve organizational goals.” Dexter leads a dynamic team responsible for providing comprehensive technical support to our customers of the academic and administrative community. His area of responsibility includes functions such as Technology Support, endeavors to provide value added technical customer support for our desktop and classroom environments. Classroom and Events Technology supports the design of technologically enhanced learning spaces, provides administration of student use computer labs, and also gives support to college sponsored events. The Technology Service Desk provides central point of contact support for the GPC communities technology needs, challenges and questions. Multiple channels of communications are available for customers to contact us for assistance to include email, telephone, web forms, and our online self service center.
Glenn Sierko, Assistant Director of Classroom & Event Technologies
Glenn Sierko is the Assistant Director of Classroom and Event Technologies. He administers a team over three key areas within the Technology Support Services unit of OIT. The first includes the newly developed Jagspot open computer labs located college wide. Jagspots provide access for students to the latest in computer technologies and software as well as business office functions and hands-on technical support. There are one or more of these locations on each campus containing anywhere from 25 to 75 seats supported by as many as 70 part time employees. Second, the Event Technologies group coordinates technology requests for the delivery, set up and training for all of the colleges on and off campus events, as well as graphical design for digital signage content delivery for more than 30 flat panel displays located throughout the campuses. The Events group is also responsible for the college’s high definition multipoint videoconferencing systems located on each of the campuses. Finally, Glenn provides design and implementation of audio visual systems for all new and renovated classrooms and meeting spaces on all GPC campuses.
Edgar (Stan) Stanaland, Assistant Director of Technology Support
Ed “Stan” Stanaland is the Assistant Director of Technology Support for the Office of Information Technology. In his role, Stan is a strategic planner and provides leadership to a team of support technicians stationed at our various campuses. He is responsible for implementing desktop technologies in order to provide comprehensive technical support to our constituents across the college. His other responsibilities include equipment acquisition, asset management and the ongoing support of faculty’s use of academic classroom technology. Typical duties are recommendations of standard hardware, the scheduling of PC refresh cycles and developing user configurations that promotes optimal usage while maintaining a secure computing experience.
Susan Kirschner, Service Desk Manager
Sue Kirschner is the Service Desk Manager at Georgia Perimeter College. In this role, she develops, leads and motivates the Service Desk Team to deliver excellent support with outstanding customer service, satisfaction and timeliness. She establishes and enforces Service Desk service level agreements and continually measures and monitors team performance through various statistical and reporting methodologies.
Ken Quattlebaum, Director of Information Systems
Ken Quattlebaum is the Director of Information Systems and is responsible for managing and maintaining enterprise-wide systems including Banner Student information Systems, Web Technologies, Shared Services hosted by the Board of Regents, and Information Management and Reporting which includes Banner Business Intelligence and COGNOS. Ken works closely with customers to ensure that all enterprise-wide systems and resources meet their needs and communicates any issues related to resource availability. Ken manages and maintains close working relationships with institutional vendors and BOR representatives providing support to enterprise-wide systems.
Mark Elliott, Assistant Director of Student Information Systems (SIS)
Mark Elliott is the Assistant Director for Student Information Systems. Mark leads the Student Information Systems (Banner SIS) Team responsible for supporting the Banner Student Information System. Mark works with enrollment and student financial services administrators; with faculty, staff and students; with software vendors; and University System of Georgia IT service providers (ITS) in support of student information systems and the business processes served by them. Mark’s role is to develop, monitor and improve business automation for student information systems through Banner software and GPC custom software development.
Pam Joseph, Assistant Director of Web Technologies
Pam Joseph is the Assistant Director of Web Technologies for the Information Systems division for the Office of Information Technology. Pam manages the Web Technologies team and leads a team of four web developers that are responsible for creating and maintaining institutional web pages as well as web based applications including eSAMS, SMARTS, GetMyLogin, Signup, StudentSignup and PollingStation among others.
Michelle Arth, Assistant Director of Administrative Systems
Michelle Arth is the Assistant Director of Administrative Systems at Georgia Perimeter College, leading the team responsible for providing support for PeopleSoft/Oracle Financials and ADP Administrative ERP systems. Her team serves as the first point of contact for our employees to resolve system issues and provides system expertise including data extraction and report writing. She serves as a liaison with external sources, such as Information Technology Services and the Shared Services Center, to be a voice for Georgia Perimeter College and to facilitate the implementation of best practices in our administrative systems. Her team strives to take care of the needs of our employees at the highest level of professionalism and customer service. Prior to joining Georgia Perimeter College in 1998, she worked for the University System of Georgia in the Office of Information and Instructional Technology.
Chris Burge, Chief Technology Officer
Chris Burge is the Chief Technology Officer in the Office of Information Technology at Georgia Perimeter College. He directs the successful deployment of network and hosting services for all of Georgia Perimeter College. He is responsible for liaising closely with internal and external stakeholders for successful implementation of infrastructure technology projects. He provides oversight for translation of new infrastructure business requirements into technical specifications. He manages vendors/partners to ensure seamless integration and coordination of tasks. Manages the integration of enterprise services, telecommunications, data centers, data base services, and networking in the support of the Georgia Perimeter Colleges' mission.
Jason Berry, Assistant Director of Enterprise Services Support
Jason Berry Assistant Director of Enterprise Server Support. He is responsible for strategic planning, technology implementation, technical support, and system management for Georgia Perimeter College’s Server and application services. Jason provides leadership and support to a team systems engineers which supports enterprise-wide infrastructure technology in support of students, faculty, staff and researchers. Jason also assists with projects including Data Center build out, new systems and database services to support college wide activities.
Tracy Adkins, Director of Academic Technology
Tracy Adkins is the Director of Academic Technology in of the Office of Information Technology at Georgia Perimeter College. She leads a team of instructional technologists, instructional designers, trainers, academic system specialists, and digital media professionals. Her team assists faculty with the creation and design of instructional materials, online courses, videos, and podcasts. This team provides faculty with access to instructional design labs (IDLs) and equipment checkout programs. Tracy also manages the administration of services like iCollege (learning management system), GPC Rewind (lecture capture), Blackboard Collaborate (web conferencing) and Turnitin.com (plagiarism detection). Additionally, her team provides training opportunities to faculty, staff, and students on software, equipment and classroom technology. Tracy’s team also manages the student technology fee sponsored MediaSpots where students can access and reserve high end equipment for on and off campus use as well as receive training and support on using industry standard software and equipment.
Tracy holds an M.Ed. in Instructional Technology and B.S. in Computer Science from Georgia College and State University. She also attended DeKalb College now known as Georgia Perimeter College. She has experience working as a trainer, instructional technologist, learning management system administrator, and as a high school classroom teacher.