Service Desk Announcement Archive 2012
| May 9th, 2012 |
Scheduled Downtime for Banner on 5/11! The Office of Information Technology will be performing upgrades to Banner starting at 11pm Friday May 11th and finishing on Monday May 14th at 6am. During this time, SIS, SIS-Admin and all Banner related access will be unavailable. |
| May 8th, 2012 |
Phone Services Issue! 1:23pm - Due to a hardware failure, we are experiencing intermitted problems with our telephone services. Some users are not able to receive calls or dial out. OIT is currently working with our service provider to replace the faulty equipment and restore telephone services. |
| Apr. 4th, 2012 |
Phone System Interruption on 4/5! On Thursday, April 5th beginning at 10:00 p.m., an upgrade will be implemented for the college’s phone system. It is anticipated that the upgrade will be completed by Friday, April 6th at 7:00 a.m. The phone system will not be taken offline all at once, it will occur as rolling outages. |
| Mar. 15th, 2012 |
Phishing Email!
We are receiving a large number of phishing scam emails that indicate your email box has reached its maximum size limit and tells you to click on a link to update your information. THIS IS A HOAX. DO NOT CLICK ON THE LINK. We are working on blocking these emails. In the meantime, if you receive one, please just delete it. GPC will NEVER send you an email asking for your password. So please do not ever click on a link in an email of this type. Doing so will probably cause a virus or other malicious software to be downloaded. Also, never provide sensitive information as requested in these types of emails. If you have accidentally clicked on the link and provided your information, then please change your GPC password immediately at the GetmyLogin page. You should also have your computer scanned for viruses - employees can contact the Service Desk to place in a request and students can go to the Students Downloads page to install McAfee. |
| Feb. 23rd, 2012 |
Spam Email Message! If you received a message with the subject "Help Desk Support Center" that looks similar to this, it is a spam message and should not be responded to. Please just delete the message. The return address is not a GPC address, it is coming from a different domain: @richardson.k12.tx.us. OIT is working to block this message from coming in, but in the meantime, please just delete the message. We apologize for any inconvenience this may cause. |
| Feb. 2nd, 2012 |
Spam Email Message! If you received a message with the subject “whatshotatlanta.com mailing list memberships reminder,” it is a spam message. Delete it. Do not open it. Do not click on links in the message. Do not reply to it. |
| Jan. 27th, 2012 |
Spam Email Message! If you received a message with the subject “Webmail Quota Warnning” (notice the word warning is misspelled), it is a spam message and should not be responded to. Please just delete the message. The return address is not a GPC address, it is coming from a different domain: @cobbk12.org. The email may look similar to this. OIT is working to block this message from coming in, but in the meantime, please just delete the message. We apologize for any inconvenience this may cause. |
| Jan. 11th, 2012 |
Outlook Mail Issue Resolved! 4:39pm - The Outlook mail issue has been resolved and services restored. We apologize for any inconvenience this disruption may have caused our customers. |
| Jan. 3rd, 2012 |
Retrieving Login Information! GPC logins for students are available at the GetMyLogin page. GPC/Web, iCollege, SIS, Webmail, and computer passwords are all the same password and can be reset at the GetMyLogin page. Here are some helpful screen captures: Setting Password, Changing Password, Forgot Password. |
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