Important Updates and Announcements Archive:  2014 | 2013 | 2012 |  2011 | 2010 | 2009 | 2008
 

Service Desk Announcement Archive 2012

Sep. 24th, 2012
OIT Service Support Hours of Operation Change!
Please be advised that due to the recent reduction in force OIT will provide the following service hours:
Monday-Thursday 7am-7pm
Friday 7am-5pm

Service Desk Technology Support Services Event Technology Support Services

Please note that GPC sponsored events requests during the above hours of operation will continue to require a two business day prior notice AND a GPC space gpc-space@gpc.edu confirmation number.

All GPC sponsored events falling outside of the above hours of operation WILL be subject to a fee and will require a budget commitment from the requesting department. This fee also applies to non GPC sponsored or community events.

Late event requests (under the 48 hour business hour notice) OR major changes to an existing request are subject to equipment and personnel availability.
June 7th, 2012 LinkedIn Information Security Alert!
The social network site LinkedIn has confirmed that passwords for more than 6 million LinkedIn users have been compromised. Passwords have been posted online following the breach.

If you are a LinkedIn user, you should immediately do the following:

  • Change your LinkedIn password
  • Change all your GPC passwords that are the same as your LinkedIn password
  • Change all your other personal passwords that are the same as the LinkedIn password

If you need to report a problem with your GPC accounts, please contact the OIT Service Desk at 678 891-3460.

May 24th, 2012 Regarding Memorial Day Holiday!
The Service Desk will be closed from Saturday, May 26th through Monday, May 28th for the Memorial Day holiday. We will resume normal operation at 7:00am on Tuesday, May 29th. For concerns or questions, please email us or call us at (678) 891-3460 and we will return your call on Tuesday, May 29th.
May 17th, 2012 Web registration for Summer classes ends 5/17!
The College will be closed to the public on May 18, 2012, for Staff Development Day. Web registration for Summer 2012 ends May 17, 2012.
May 16th, 2012 Scheduled Downtime for Banner on 5/17!
The Office of Information Technology will be performing additional upgrades to Banner starting at 11pm Thursday May 17th and finishing on Sunday May 20th at 6am. During this time, SIS, SIS-Admin and all Banner related services will be unavailable.
May 9th, 2012 Scheduled Downtime for Banner on 5/11!
The Office of Information Technology will be performing upgrades to Banner starting at 11pm Friday May 11th and finishing on Monday May 14th at 6am. During this time, SIS, SIS-Admin and all Banner related access will be unavailable.
May 8th, 2012 Phone Services Issue!
1:23pm - Due to a hardware failure, we are experiencing intermitted problems with our telephone services. Some users are not able to receive calls or dial out. OIT is currently working with our service provider to replace the faulty equipment and restore telephone services.
Apr. 4th, 2012 Phone System Interruption on 4/5!
On Thursday, April 5th beginning at 10:00 p.m., an upgrade will be implemented for the college’s phone system. It is anticipated that the upgrade will be completed by Friday, April 6th at 7:00 a.m. The phone system will not be taken offline all at once, it will occur as rolling outages.
Mar. 15th, 2012
Phishing Email!
We are receiving a large number of phishing scam emails that indicate your email box has reached its maximum size limit and tells you to click on a link to update your information. THIS IS A HOAX. DO NOT CLICK ON THE LINK. We are working on blocking these emails. In the meantime, if you receive one, please just delete it. GPC will NEVER send you an email asking for your password. So please do not ever click on a link in an email of this type. Doing so will probably cause a virus or other malicious software to be downloaded. Also, never provide sensitive information as requested in these types of emails.
 
If you have accidentally clicked on the link and provided your information, then please change your GPC password immediately at the GetmyLogin page. You should also have your computer scanned for viruses - employees can contact the Service Desk to place in a request and students can go to the Students Downloads page to install McAfee. 
Feb. 23rd, 2012 Spam Email Message!
If you received a message with the subject "Help Desk Support Center" that looks similar to this, it is a spam message and should not be responded to. Please just delete the message. The return address is not a GPC address, it is coming from a different domain: @richardson.k12.tx.us. OIT is working to block this message from coming in, but in the meantime, please just delete the message. We apologize for any inconvenience this may cause.
Feb. 2nd, 2012 Spam Email Message!
If you received a message with the subject “whatshotatlanta.com mailing list memberships reminder,” it is a spam message. Delete it. Do not open it. Do not click on links in the message. Do not reply to it.
Jan. 27th, 2012 Spam Email Message!
If you received a message with the subject “Webmail Quota Warnning” (notice the word warning is misspelled), it is a spam message and should not be responded to. Please just delete the message. The return address is not a GPC address, it is coming from a different domain: @cobbk12.org. The email may look similar to this. OIT is working to block this message from coming in, but in the meantime, please just delete the message. We apologize for any inconvenience this may cause. 
Jan. 11th, 2012 Outlook Mail Issue Resolved!
4:39pm - The Outlook mail issue has been resolved and services restored. We apologize for any inconvenience this disruption may have caused our customers. 
Jan. 3rd, 2012 Retrieving Login Information!
GPC logins for students are available at the GetMyLogin page. GPC/Web, iCollege, SIS, Webmail, and computer passwords are all the same password and can be reset at the GetMyLogin page. Here are some helpful screen captures: Setting Password, Changing Password, Forgot Password
 

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Friday
7:00 a.m. to 5:00 p.m.
 

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