Student Information System (SIS)

The SIS Team supports Banner production which includes:

Self-Service Banner (SSB), used by students, faculty and advisors. Students can register, pay fees, view and update self-reported data, initiate emails to current instructors, etc.; students and advisors can view Plan for Success and other registration/advisement information; faculty can view class roster, email students in a class, report No-Shows, report grades, etc.
Internet Native Banner (Banner INB), used by GPC enrollment, student financials, scheduling and academic administrative staff to process prospect loads and admissions applications; prepare class schedule and staff courses; manage testing, placement and enrollment data; produce transcripts; etc.
Scheduled data exports to other systems that require student data – e.g., JagCard, JagAlert, iCollege, bookstores, etc.

Software Support

Production control. SIS Team Production Control assists enrollment/SFS offices with daily, weekly and term-cycle Banner production jobs – e.g., Grade Cycle, Testing Office and ACT/SAT Score loads, Registration - Financial and No-Show Purges, etc. This support is arranged well in advance of the supported events.
Production issues. SIS Team assists enrollment/SFS offices troubleshooting and resolving production issues in Banner. These problems are reported through Service Desk Request Help using the iServe (login required) ticketing system. Typical issues include:
Banner batch process errors. Job name, job numbers, input parameters, and info from logs are helpful.
Banner INB – Banner form not functioning as intended or yielding desired results. Step-by-step screen shots and IDs, terms, etc., associated with error are helpful.
Self-Service Banner (SSB) – SSB page not functioning as expected. Screen shots, IDs, terms and SSB URL are helpful.
Banner Interface to external system not producing expected results. IDs and other data associated with problem are helpful.
Access. At the request of Banner Data Stewards in enrollment/SFS offices, we revise Banner INB access for end users. For more information, see Banner Account Request site (login required). Note: eSams access requests are supported outside OIT, via https://www.gpc.edu/esams/esams_get_id.php.
Banner updates. SIS Team works with DBAs from Enterprise Server Team, as well as functional team leaders from Enrollment/SFS offices, to schedule, apply, test and migrate to production Banner software updates provided by SunGard Higher Education, and USG Information Technology Services (ITS).
Banner documentation. SIS Team supports local Banner software documentation on the Banner Documentation Server (login required).

Software Development

At the request of enrollment/SFS offices, SIS Team programmer/analysts develop customizations to Banner INB and Self-Service Banner (SSB). GPC customizations to Banner are submitted as follows:

Minor enhancements requested through iServe tickets (login required). Approval and prioritization of customizations are subject to review by the Banner SIS Management Team, which has cross-functional representation from Enrollment and Student Financial Services as well as OIT.
Major enhancement requests are submitted through the OIT Project Intake Process (pdf). IT Leadership reviews/recommends and the College Executive Cabinet approves and prioritizes these requests.

Contact Us

Mark Elliott, Assistant Director Information Systems, 678-891-2505.
Mark leads the Student Information Systems (Banner SIS) Team responsible for supporting the Banner Student Information System.
Production Support
Lynn Ellington, Production Coordinator
Software Support
Andrew Hackett, Senior Systems Support Specialist
Ceclephus “Cee” Everett, Senior Systems Support Specialist
Linda Moss, Senior Systems Support Specialist
Betsy Hewitt, Senior Systems Support Specialist