Student Information System (SIS)

The SIS Team supports Banner production which includes:
  • Self-Service Banner (SSB), used by students, faculty and advisors.  Students can register, pay fees, view and update self-reported data, initiate emails to current instructors, etc.; students and advisors can view Plan for Success and other registration/advisement information; faculty can view class roster, email students in a class, report No-Shows, report grades, etc.
  • Internet Native Banner (Banner INB), used by GPC enrollment, student financials, scheduling and academic administrative staff to process prospect loads and admissions applications; prepare class schedule and staff courses; manage testing, placement and enrollment data; produce transcripts; etc.
  • Scheduled data exports to other systems that require student data – e.g., JagCard, JagAlert, iCollege, bookstores, etc.
Software Support
  • Production control.  SIS Team Production Control assists enrollment/SFS offices with daily, weekly and term-cycle Banner production jobs – e.g., Grade Cycle, Testing Office and ACT/SAT Score loads, Registration - Financial and No-Show Purges, etc.  This support is arranged well in advance of the supported events.
  • Production issues.  SIS Team assists enrollment/SFS offices troubleshooting and resolving production issues in Banner.  These problems are reported through Service Desk Request Help using the iServe (login required) ticketing system.   Typical issues include: 
  • Banner batch process errors.  Job name, job numbers, input parameters, and info from logs are helpful.
  • Banner INB – Banner form not functioning as intended or yielding desired results.  Step-by-step screen shots and IDs, terms, etc., associated with error are helpful.
  • Self-Service Banner (SSB) – SSB page not functioning as expected.  Screen shots, IDs, terms and SSB URL are helpful.
  • Banner Interface to external system not producing expected results.  IDs and other data associated with problem are helpful.
  • Access.  At the request of Banner Data Stewards in enrollment/SFS offices, we revise Banner INB access for end users.  For more information, see Banner Account Request site (login required).   Note:  eSams access requests are supported outside OIT, via
  • Banner updates.  SIS Team works with DBAs from Enterprise Server Team, as well as functional team leaders from Enrollment/SFS offices, to schedule, apply, test and migrate to production Banner software updates provided by SunGard Higher Education, and USG Information Technology Services (ITS).
  • Banner documentation.  SIS Team supports local Banner software documentation on the Banner Documentation Server (login required).
Software Development
At the request of enrollment/SFS offices, SIS Team programmer/analysts develop customizations to Banner INB and Self-Service Banner (SSB).  GPC customizations to Banner are submitted as follows:
  • Minor enhancements requested through iServe tickets (login required).  Approval and prioritization of customizations are subject to review by the Banner SIS Management Team, which has cross-functional representation from Enrollment and Student Financial Services as well as OIT.
  •  Major enhancement requests are submitted through the OIT Project Intake Process (pdf). IT Leadership reviews/recommends and the College Executive Cabinet approves and prioritizes these requests.
Contact Us
  • Mark Elliott, Assistant Director Information Systems, 678-891-2505.
    Mark leads the Student Information Systems (Banner SIS) Team responsible for supporting the Banner Student Information System.
  • Production Support
  • Lynn Ellington, Production Coordinator
  • Software Support
  • Andrew Hackett, Senior Systems Support Specialist
  • Ceclephus “Cee” Everett, Senior Systems Support Specialist
  • Linda Moss, Senior Systems Support Specialist
  • Betsy Hewitt, Senior Systems Support Specialist

Service Desk Hours

Monday - Thursday
7:00 a.m. to 7:00 p.m.
7:00 a.m. to 5:00 p.m.

Get Help

Need help with a computer issue, software problem, or other technology related issue?  Visit us at the Service Desk page to find answers or get help:
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Submit a Service Desk ticket

Contact us by email
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