Check out our Services section

 
Getting started on the new Office of Information Technology (OIT) website is easy!  By navigating the Find a Service tab you will find we have created multiple methods of locating OIT services – Service Desk, By Name, By Audience, By Category. Coming in January 2012, we will also offer the capability to chat in real-time with one of our IT professionals.
 
The OIT Service Desk page provides a gateway for technology support, especially for those who may not know who to contact when they need help or not sure what service fits their particular needs.  The Service Desk page provides the following avenues of support:
  • Call and speak to a Service Desk agent.
  • E-mail a Service Desk agent.
  • Submit a Service Desk Ticket.
  • jagSPOT locations and hours of operation.
  • Quick links by audience.
  • Browse the Frequently Asked Questions.

The By Name page provides a comprehensive catalog of all the services available from the Office of Information Technology.  This catalog of services exists to make it easier for faculty, staff, and students to find information on the technology services needed.

 
The By Audience page provides links to a Service Desk page specifically geared toward each audience’s particular technology service needs whether you are a student, faculty, or staff.
 
The By Category page provides you an organizational framework in which to browse OIT’s services by grouping.  Both the By Audience and By Category pages offer direct links to the services of interest.
 
Additional enhancements to the OIT website include improved usability and intuitive navigational tools.  The fresh, new design is part of OIT’s commitment to provide clarity of communication, optimize the your overall experience, and offer easier navigation.  In the coming months, additional enhancements will be introduced to further improve and simplify the site.  The redesign is intended to ensure that the site remains effective and user-friendly.
 
Please don’t forget to let us know how we are doing via our feedback form.

Critical Updates

 
 
There are currently no updates.
 
 
 

Service Desk Hours

Monday - Thursday
7:00 a.m. to 7:00 p.m.
 
Friday
7:00 a.m. to 5:00 p.m.
 

Get Help

Need help with a computer issue, software problem, or other technology related issue?  Visit us at the Service Desk page to find answers or get help:
 
By Web
Submit a Service Desk ticket

Contact us by email
By Phone
678-891-3460
 

Chat Now

Monday - Friday
8:00 a.m. to 4:00 p.m.
Live chat by SightMax
Live Chat by SightMax