Infrastructure Technology

Infrastructure Technology operations is responsible for the operation of enterprise-wide computers and monitoring enterprise-wide applications and the campus-wide network. Infrastructure Technology is responsible for providing the following services:
  • System Status and Availability
  • Network Status and Availability
  • Storage of Backup Media
  • Problem Escalation for Enterprise Applications and Campus-wide Network
Network Services
Network Services team provides internet and telecommunication services for Georgia Perimeter College’s (GPC) students, faculty, staff and GPC guests who are mobile users.  The Network Services group supports a voice and data network, which is an Ethernet, based network IP network spanning 55 buildings on six campuses.   
The data network includes border routers, core routers and distribution routers that are interconnected via gigabit Ethernet between Alpharetta, Clarkston, Decatur, Dunwoody, Newton and Lakeside campuses.  Network service is responsible for Firewall, Intrusion detection, packet shaping, and content filtering.
The Network Service team also provides design for data cabling, voice cabling (including multi-pair backbone cabling), fiber optic cabling (both interior and outside patch cabling), all associated pathways, termination hardware and wire management. Network Services installs, maintains and supports the data network from the wall plate to our Internet services.
Telecommunication support is also provided from the Network Services team. This support is for all Georgia Perimeter College students, faculty and staff. The premise-based system is deployed using the advance VOIP services for voice and messaging services. The services also provide local and long-distance dial tone, faxing, fire alarm, and analog service.

Enterprise Support Services
Enterprise Support Services provides hosting services for campus departments to enjoy secure and reliable computing environments for their faculty, staff and students.  By leveraging investments the college has made in the GPC datacenter facility, departments can avoid the expense and hassle of maintaining their own computer rooms and equipment. The GPC Data Center provides a secure facility with redundant power, network connectivity and systems monitoring.

In addition, backup services is an additional service offered by Enterprise Support Services. This allows server administrators to backup server data and operating systems to the centralized backup environment.  In addition to onsite storage, the backup environment as a whole is backed up and sent off site, thus maximizing the redundancy of your data.  Enterprise Support also runs an enterprise level VMWare server environment which allows a single physical server to be partitioned into multiple “virtual machine” servers, each with the appearance and capabilities of running on its own dedicated machine.  Each virtual server can run its own operating system (Windows or Linux), is assigned its own hostname and may be independently administered, configured and rebooted without impact on other virtual servers.
 
Contact Information:
Chris Burge
Chief Technology Officer
678-891-2634
 
 

Service Desk Hours

Monday - Thursday
7:00 a.m. to 7:00 p.m.
 
Friday
7:00 a.m. to 5:00 p.m.
 

Get Help

Need help with a computer issue, software problem, or other technology related issue?  Visit us at the Service Desk page to find answers or get help:
 
By Web
Submit a Service Desk ticket

Contact us by email
By Phone
678-891-3460
 

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