Request for Assistance

From time to time students taking classes from GPC Online may having difficulty obtaining information or may encounter problems with which assistance is needed. Students who are experiencing technical problems should contact the OSC - Online Support Center at www.gpc.edu/icollege/help.html or the GPC help desk by e-mail at helpdesk@gpc.edu or by telephone at 678-891-3460.

For other information needs or problems, students may use this Request for Assistance Form to submit a request for assistance. Requests for assistance will be reviewed and forwarded to the appropriate staff person for a response. Please allow 24-48 hours (weekends and college holidays excluded) for a response. E-mail will be the primary means by which GPC Online responds to requests for assistance.If you prefer, you may telephone GPC Online Student Services during regular business hours at 678-891-2805.

Last Name: *

First Name: *

GPC ID Number: *

GPC Email Address: *

Home Phone:

Work Phone:

Other Phone:

Select one or more of the categories below (choose all that apply): *

General Information (includes requests for general information about online classes at GPC)

Application/Admissions (includes: assistance with application for admission; verification of application status; verification of placement testing processes and results; transfer credit questions)

Testing (includes: COMPASS exam; Learning Support Exit exams; proctored exams)

Enrollment and Registration (includes: concerns related to your current course schedule; help with withdrawing from a class)

Financial (includes: financial aid; student accounts; tuition and fees payment)

Textbook (includes: obtaining textbook information; ordering textbooks; problems with delivery of textbooks)

iCollege Class Management (includes: help in contacting instructor; help with accessing course content and information; help in improving communication with instructor; help in obtaining assistance from instructor; other matters related to class management)

Tutoring (includes: general information about the Learning and Tutoring Service Center; general information about on the online tutoring services called SMARThinking)

If you selected iCollege Class Management, please enter the following information:

Course Number:

Section Number:

Instructor's Name:

Please further describe the situations with which you are requesting assistance:: *

Please describe how you have already tried to resolve the problem:: *

Please explain what outcome you are seeking:: *

Have you completed your TAG agreement?: *

Yes

TAG, you're in! The TAG (Transfer Admission Guarantee) Program is an excellent opportunity for GPC students to complete core courses, earn an Associate’s degree at GPC and transfer to any of more than 47 four-year schools—guaranteed! List up to four schools that interest you. See more TAG information at http://www.gpc.edu/tag/.

Please list the institutions to which you are interested in transferring:

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