Professional Development Opportunities at
Georgia State University (GSU)
GPC employees are invited to participate in GSU training programs. If you would like to participate, the cost of participation must be paid from your department budget.
Check out the GSU Development Calendar below:
Registration instructions follow:
First, you must register as a guest in the GSU LMS portal by clicking on the first link below. Once you have registered, you can then login and sign up for the course(s) of your choice by clicking on the second link shown below.
After your initial registration, you will only need to use the Guest Login address to access and sign-up for any courses.
Please select “Check” when registering. You will need to coordinate with Kiana Stephenson, firstname.lastname@example.org, 404.413.3352 to make payment, which may be done prior to or after the class.
GSU UPCOMING COURSES
Fundamentals of Customer Service
Fellow GSU/USG Employees,
“That’s not my department.” “Calm down.” “I can’t do that.”
Have you heard these statements made to you or found yourself making them to your customers?
We are all customers at one time or another, either internally providing service to our fellow employees or externally to our students or other customers. It can be quite frustrating on either end.
How do we go about providing better customer service?
Organizational Development and Consulting Services (ODCS), a unit of the HR Department, is offering a course in the basics of customer service entitled Fundamentals of Customer Service on Mar 5, 9am-12:30pm, in the HR Training Room, located in the basement of 1 Park Place. Fundamentals of Customer Service is one of six courses needed to earn GSU’s Office Professional Certificate.
This course provides essential higher education customer service information on how to:
- Build better customer service relationships
- Improve a customer’s first impression
- Treat others as they want to be treated
- Move customer service from successful to exceptional.
Our instructor is Oyin Jones Mitchell, a member of the ODCS Team and an expert in customer service having spent many years with Delta Airlines in this regard. She holds an MS in Conflict Management from Kennesaw University and uses that experience to take this basic course to the next level.
If you, someone on your staff, or someone within your professional network is interested in learning the fundamentals of customer service or earning the Office Professional Certificate, please consider attending. There is no registration fee for this course. Please follow the instructions above to register.
Your ODCS Team